FAQs
Please take a look through our frequently asked questions if you need any help. If you can’t see the answer then drop us an email at hello@finnandsam.co.uk we are more than happy to answer any questions you may have.
- Free delivery on all orders over £50.
- Orders under £50 charged at £2.95.
- Dispatched via Royal Mail First Class
Products are usually dispatched within 24 hours and delivered by Royal Mail, we will advise you if a product is to be delayed for any reason.
Royal Mail First Class means you will usually get your parcel within 24/48 hours.
We offer a 14-day return policy from the day you receive your order under the following conditions:
Refunds and exchanges may only be made within 14 days of receiving the merchandise.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
We are unable to refund or credit on any of the following:
- Washed/used clothing
- Briefs or undergarments
- Lotions and skin care products (due to hygiene/safety reasons)
- All returns need to be in their original packaging
If you have paid in advance and require a refund, we will refund your money within 7 days.
Yes, just click the I don’t have a PayPal account tab and you can pay by credit/debit card.